Frequently asked questions

26 services are listed at this branch: Royal Mail and Parcelforce post, courier drop-off, everyday banking, bill payments, passport Check & Send, document certification and ID verification, DVLA photocard renewal, vehicle tax, SIA licence support, travel money and international money transfer.

Yes. Both Paper Check & Send and Digital Check & Send are available for new applications and renewals. We review your form and supporting documents before they are submitted.

Digital Check & Send submits your application online after we have reviewed it, and is usually faster. Paper Check & Send uses the traditional printed form, checked before it is posted. Both include the same document review.

It depends on size, weight, destination and how quickly it needs to arrive. Bring the item in and we will price the options side by side.

Signed For collects a signature on delivery as proof of receipt. Special Delivery Guaranteed adds priority handling, a guaranteed delivery timeframe and higher compensation cover — the right choice for valuable or time-critical items.

Yes, through Royal Mail and Parcelforce Worldwide. We will help with the customs declaration and flag anything that cannot be sent to that country.

A prepaid account service for people who post regularly. Prepare your items at home, drop the batch at the counter and go — we process them and send your receipt. Popular with online sellers and small businesses.

As well as Royal Mail and Parcelforce Worldwide, this branch offers DPD and Evri — both to buy postage over the counter and to drop off pre-labelled parcels and returns.

Yes. Customers of most participating banks and building societies can withdraw cash, deposit cash and deposit cheques using their usual card or paying-in slip.

Yes, for eligible bills including payment cards and barcoded utility bills, by cash or card. Mobile and energy top-ups are also available.

A prepaid card you load with foreign currency before you travel. The exchange rate is fixed when you load it, and you spend from the card abroad rather than carrying cash.

Yes. Common currencies are held in branch and less common ones can be ordered. Call ahead if you need a specific amount or currency so we can have it ready.

Yes. Eligible customers can renew a photocard driving licence at the counter, including having the photograph taken.

Yes, for eligible vehicles. Bring your V11 reminder or V5C logbook, and MOT details where required.

Yes, through Western Union. Bring photo ID and the recipient's full name exactly as it appears on their own identification.

No — the counter is walk-in. Some services operate at particular times, so it is worth calling first if you are making a special trip. Weekday mornings before 11:00 are usually the quietest.

We serve customers from Newport Pagnell, Milton Keynes, Olney, Wolverton, Sherington, Moulsoe, Chicheley, North Crawley, Stoke Goldington, Broughton and Willen.

Yes. Drop & Go, courier drop-off, cash and cheque deposits and bill payments are all used regularly by local businesses and sole traders.

Visit us at 30–32 High Street, Newport Pagnell, MK16 8AQ, or call 01908 613228. Full details are on our contact page.